Field Tech I - Northborough

  • Northborough, MA

Employment Type

: Full-Time

Industry

: Miscellaneous



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Description

Purpose: Provide superior field support on RbA products by performing service OR doing technical measures prior to installation

Purpose: SERVICE RESPONSIBILITIES
  • Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken
  • Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
  • Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.
  • TECHNICAL MEASURE RESPONSIBILITIES
  • Accurately measure dimensions and determine installation processes for windows and doors
  • Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications
  • Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
  • Provide accurate measurements and documentation of job-related circumstances in a timely fashion
  • COMMON RESPONSIBILITIES
  • Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction
  • Qualifications QUALIFICATION AND SKILL REQUIREMENTS:
  • High school diploma.
  • 2 to 3 years experience with window installation preferred
  • Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry.
  • Demonstrated interpersonal communication skills; strong listening & empathy skills
  • Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions.
  • Diagnostic skills: assessment, problem solving and decision making
  • Organizational skills for managing work schedules, job priorities, and stock levels.
  • Basic math skills; legible writing.
  • Initiative; ability to work independently. Flexibility; Willingness to work variable work schedules
  • Field Service

    Northborough, MA US

    Renewal by Andersen Corp.




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